Course curriculum

  • 1
    Communication in the Optimized Business
    • Structure Communication to Empower Your Team
  • 2
    The Less Doing Communication Mindset
    • The Elements of the Less Doing Communication Mindset
    • Element 1: Use Multiple Tools
    • Element 2: Be Intentional
    • Element 3: Minimize Interruptions
  • 3
    Separating the Internal From the External
    • Separating Internal and External Communication
    • Practical Exercise: Internal vs External
  • 4
    Separating the Urgent From the Non-Urgent
    • Separating Urgent and Non-Urgent Communication
    • Practical Exercise: Urgent vs Non-urgent
  • 5
    Separating the Synchronous From the Asynchronous
    • Separating Synchronous and Asynchronous Communication
    • Practical Exercise: Synchronous vs Asynchronous
  • 6
    Choosing Tools
    • The 4 Types of Tools for an Optimized Business
  • 7
    Internal Communication: Getting Started With Slack
    • Getting Started With Slack
    • Why You Should be Using Slack
    • Setting Up Slack
    • The Best Bots
    • How to Add Apps
    • Building Integrations
  • 8
    External Communication: Getting Started With Intercom
    • Getting Started With Intercom
  • 9
    Asynchronous Communication: Getting Started With Voxer
    • An Intro to Voxer
  • 10
    Other Communication Tools
    • Zoom
    • Crowdcast
  • 11
    Putting it Together: Creating Your Communication SOP
    • Being Intentional About Your Use of Tools
    • Practical Exercise: Communication SOP